| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Please visit our Shipping & Deliveries page for more information. |
| I forgot my password. |
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Actually, it's not that bad. Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. Easy peasy! |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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We never make mistakes... Unless we made a mistake. If you feel that you have received the wrong product, please contact customer service at [email protected] or 877-81-EGARS and we'll do our absolute best to make you the happiest customer in the world (which, not to burst your bubble, is the same treatment we attempt to give all of our customers)! |
| What is your return policy? |
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Please click here for more information on returning an item. |
| When will my order ship? |
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We do our best to make sure that orders placed before 3:00 PM EST Monday-Friday will be fulfilled that day. Orders placed after 3:00 PM EST Friday will not be fulfilled until the following Monday. |
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